For deposits:
- Minimum deposit is ৳200 — anything below this amount will not be credited to your balance.
- The maximum single deposit limit varies by payment method — typically up to ৳30,000.
- Your balance is credited within 5–15 minutes. During late nights or weekends, it may occasionally take up to 30 minutes.
- Payments must be sent to 558hd's designated payment number — always check the dashboard for the latest number before each deposit.
- Minimum withdrawal is ৳500.
- KYC verification must be completed before your first withdrawal — submit your NID and a mobile banking screenshot, and it will be done within 1–3 business days.
- Once verification is complete, withdrawals are usually processed within 1–6 hours.
- Withdrawals will be sent to the same mobile number you used for your deposit.
To get started with football betting:
- Log in and go to the "Betting" section from the top menu.
- Select "Football" from the left sidebar — a list of ongoing and upcoming matches will appear.
- Click on any match to view all available betting markets — Match Winner, Total Goals, Half-Time Result, Handicap, and more.
- Click on your preferred odds to add them to the bet slip.
- Enter the amount and press the "Confirm Bet" button — your bet will be placed instantly.
Steps to enable 2FA:
- Log in and click the profile icon in the top-right corner.
- Go to the "Security Settings" section.
- Look for the "Two-Step Verification" option and tap the "Enable" button.
- A 6-digit code will be sent to your registered mobile number — enter it within the allotted time (5 minutes).
- Once the code is confirmed, 2FA will be activated and you will receive a code on your mobile with every subsequent login.
If cancelled before the match starts:
- The full bet amount is automatically refunded to your account within 24 hours.
- If a leg is voided in an accumulator bet, it counts as odds 1.00 and the remaining legs continue as normal.
- In cricket, if a set number of overs have been completed, the result may be determined using the Duckworth-Lewis method — and settlement will be based on that result.
- If there is insufficient play or no result can be determined under the sports rules, bets are generally voided and stakes are refunded.
- For live betting, settlement may be based on the data available at the moment the bet was accepted.
You can update these yourself:
- Profile photo, nickname, and contact address — update these directly from Profile Settings.
- Email address — change it by verifying a code sent to your existing email.
- Link payment methods — new bKash/Nagad numbers can be added (KYC may be required).
- Changing your registered mobile number — for security reasons, this cannot be done on your own.
- How it works: Type "change mobile number" in live chat → the agent will verify your old and new number → OTPs will be sent to both numbers → enter both OTPs to complete the change.
- Full name change — requires submitting a request with KYC documents.
Key betting markets:
- Match Winner: Which team will win — the simplest bet for beginners.
- Toss Winner: Which team will win the toss.
- Total Runs: Whether the total runs in a match will be over or under a specified number.
- First Batter Out: Who will lose the first wicket.
- Over/Under (per over): How many runs will be scored in a specific over.
- Innings Runs: How many runs a team will score in the first or second innings.
- Live Betting: Odds change after every ball during a live match — best suited for experienced bettors.
Password reset steps:
- Go to the login page and click the "Forgot Password?" link.
- Enter your registered mobile number or email address.
- A 6-digit OTP will be sent to your mobile — you have 5 minutes to enter it.
- Once the OTP is verified, you'll be prompted to set a new password.
- Choose a strong password — at least 8 characters, combining uppercase and lowercase letters with numbers.
If your number has changed: If you are not receiving the OTP on your old number, contact support. Once your identity is verified using your NID and some details from your registration, the support team will assist with a password reset — typically resolved within 1–2 hours. The entire process is fully secure and confidential.